The Boho Camping Co Gift Card
Our e-gift vouchers are a simple way to spoil someone you love, by letting them choose their fav boho camping gear. A unique gift card number will be email to you straight away to print out and pop in a card.
Gift cards are valid for 3 years.
See our FAQs page for our gift card T&C's.
When will my items be shipped?
Orders are usually shipped the next business day, unless you have chosen a pre-order item. Please see the shop page of the pre-ordered item for an approximate shipping date.
Covid is still causing domestic shipping delays, please consider this before placing your order.
Will my items be tracked?
Yes, all parcels can be tracked online. We mainly use two courier partners Interparcel and Sendle. Once we have arranged your courier you will receive an email notification with your tracking number.
Do you ship to PO Boxes or Parcel Lockers?
Unfortunately, our couriers do not accept PO Boxes or Parcel Lockers. If you are concerned about missing your delivery you are welcome to put your workplace address instead of your home address. We also recommend you also noting the business name to help our couriers find your workplace.
Do you ship internationally?
Yes, however, you will need to contact us to place your order and receive your shipping quote.
Unfortunately, due to our insurance policy we are unable to ship to the USA or Canada.
What is the cost of shipping?
Do you offer refund or returns?
We offer a 30-day money back guarantee. See our full return policy here prior to ordering.
How do I wash my sleeping bag?
Spot cleaning is a great option to ensure longevity of your sleeping bag. A damp cloth is fine to use or a tiny amount of liquid laundry detergent on your damp cloth to help lift stains.
For machine washing our manufacturer recommends a cold, gentle wash with a good quality laundry powder or liquid.
Unzip the sleeping bag completely before putting it in the wash.
Do not tumble dry, air dry is the best option. Do not dry clean.
You may need to give your sleeping bag a few flicks if the filling clumps together during the spin cycle of washing. This is normal and easily fixed.
How do I care for my camping chair?
For stains on the fabric, spot clean with a gentle soap and damp cloth.
Do not leave in the sun or extreme weather conditions to avoid deterioration of the fabric and print.
If you are taking your camping chair to the beach, we recommend hosing the frame and letting it dry properly before storage to avoid potential rusting from salt water.
Store in the provided travel bag to help with longevity of the product.
What is the weight rating of the camping chair?
Our camping chairs are made from 22mm diameter steel frame making them super strong, and can hold up to 180kg.
How much does the camping chair weigh?
Our chairs weigh approx. 5kg
Do the chairs have a carry bag?
Yes! The carry bags have a nice thick shoulder strap so you it doesn’t cut into your shoulder as you carry them to and from the car.
How do I clean my camping chair?
For longevity we recommend spot cleaning stains as soon as they occur. You can use a damp cloth and a gentle soap if needed.
If you’ve been to the beach or in a muddy area, we recommend lightly hosing down the frame to remove any sand or dirt.
Allow the chair to dry completely before storing in the carry bag.
What if I buy the chair but it's not what I expected?
We understand buying online without the chance to see our amazing range can bring hesitation.
We do offer a 30-day money back guarantee if you receive your items and are not happy with them.
Please read our 30-day money back guarantee T&C’s before committing to purchasing.
How do I care for my camping chair?
As we have harsh weather conditions in Australia, we recommend the following to ensure the longevity of our chairs.
- Reduce exposure to elements (extended periods of direct sun and rain)
- Store in the provided carry bag
- Store in a dry, cool place
- Clean chair after each use prior to putting in carry bag.
While we vigorously test our products, we recommend treating your chair with respect, so you get many years out of it.
How do you product test the chairs?
We use them ourselves!
Not only do we use them to ensure their function, strength and durability, we get rough with them!
We rip at them, jump on them, throw them and leave them out in the elements for months to test their performance.
We also listen to every piece of feedback from our customers so each time we go to production, the product gets better and better.
Care Instructions
For stains on the fabric, spot clean with a gentle soap and damp cloth.
Do not leave in the sun or extreme weather conditions to avoid deterioration of the fabric and print.
If you are taking your camping chair to the beach, we recommend hosing the frame and letting it dry properly before storage to avoid potential rusting from salt water.
Store in the provided travel bag to help with longevity of the product.
Safety Warnings
Weight rating: Up to 180kg max. Do not exceed this weight limit.
Flammable material, keep away from heat and flames.
Not suitable for babies and children.
Use as intended:
This chair was design for sitting only. Do not use as a step stool or ladder. We do not recommend multiple people use the chair at the same time.
Materials used to make this camping chair may cause
choking if ingested.
This camping chair contains small parts and is not suitable for babies or children.
Do not put body parts in the camping chair frame as you open and close it for use.
Shipping is based on the weight of your order and starts at $4.95. We offer free shipping on all domestic orders over $349.95
Delivery Time Estimates:
Metro: 3-5 business days
Outside Metro: 10 business days
Rural: up to 28 business days
See Delivery Time Estimates below for more info.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Po Boxes and parcel lockers are not accepted by our courier partners. Only residential or commercial street addresses can be accepted.
We insure all our orders, therefore signature on delivery is required. If you are not available for delivery, in most circumstances a calling card to redeliver your parcel will be left at your postal address.
If you have special circumstance surrounding your delivery, please leave a note on your order during checkout and we will do our best to accommodate your needs. Delivery instructions are limited to 30 characters. We will contact you via phone or email if we are unable to help you with your special circumstances.
Shipment processing time
All orders are usually processed the next business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery Time Estimates
For metro areas shipping usually takes 3-5 business days once your order has been collected by our courier.
Outside of metro areas can take up to 10 business days.
WA & NT tend to have longer than usual shipping times. We recommend allowing up to 3 weeks shipping time if you are outside of a metro area, and 4 weeks for rural areas.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
As our shipping charges are calculated based on weight you will need to add your product to the cart for it to calculate your shipping costs.
We do not offer refunds due to slow delivery times. Covid continues to cause significant shipping delays Australia wide. Please consider the possibility of long delivery times before purchasing with us.
Shipment to P.O. boxes
Our couriers do not accept Po Boxes, Parcel Lockers or Lock Bags as a delivery address. We can only accept residential or commercial addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please check your spam/junk folder if you have not received any communications from us regarding your order prior to contacting us.
Customs, Duties and Taxes
The Boho Camping Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Please save all packaging materials and damaged goods before filing a claim with The Boho Camping Co. Photographs or videos, will be required to process your claim. Some of our courier partners can take up to 30 days to process a “damaged or lost in transit claim”.
International Shipping Policy
For international shipping quotes please contact us. We do not ship to Canada or the USA.
Please check any local, state or federal taxes that may be imposed in your country before ordering with us.
30 – Day Money Back Guarantee
Our money back guarantee policy lasts 30 days. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund. The delivery date is the date in which your order was received, or our couriers left a re-delivery card if you were not home.
To be eligible for a return, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
The buyer is responsible for the cost of return shipping. We recommend purchasing additional insurance when you return you item(s) as The Boho Camping Co. is not responsible for any financial loss, loss of product(s), or product damage during the item(s) return delivery period.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 business days. Alternatively, we can refund you to your nominated bank account. The Boho Camping Co. is not responsible for any loss of funds if you supply your incorrect banking details.
Refunds
If you item is lost in transit, we will arrange a full refund of your order or replacement of product.
We do not offer refunds due to slow delivery times. Covid continues to cause significant shipping delays Australia wide. Please consider the possibility of long delivery times before purchasing with us.
Gift cards are not eligible for returns. Under Australian Consumer Law you have 3 years from the date of purchase to use your gift card with us. Failure to use your gift card within this time frame will result in loss of purchase.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund arrives in your account. The usual time from in 3-5 business days.
If you’ve done all of this and you still have not received your refund yet, please contact us at thebohocampingco@gmail.com so we can investigate your refund.
Exchanges / Returns
We only replace items if they are defective or damaged in transit. If you need to exchange it for the same item, send us an email at thebohocampingco@gmail.com. If the product is no longer in stock you may choose a different design.
You will be contacted within 3-5 business days with instructions of how to arrange your exchange.
If you have accidently ordered the wrong item, please contact us via email at: thebohocampingco@gmail.com. If you order has not yet been shipped, we are happy to correct your order for you.
If your incorrect order has already been shipped the buyer is responsible for the cost of return shipping and re-shipping the correct item.
Gifts
If the item was purchased as a gift and shipped directly to you, you as the purchaser are responsible for any returns in the unlikely event the product(s) is faulty or damaged.
Our Promise to You
We aim to have your order processed within 24 hours and choose the fast couriers to get your order to you ASAP!
We offer a 30 Day Money Back Guarantee on all our products so you can have peace of mind when shopping online with us.
We build our products for Australian conditions and put them through harsh testing to ensure we produce quality camping gear.
Ethically Made Products
We aim to continually improve our products and the way we operate so we can contribute to better work conditions and more sustainable products.
Our manufactures meet the Business Social Compliance Initiative to ensure:
• Employees have safe working conditions
• Wages are audited to ensure staff are paid fairly
• Staff are able to work reasonable hours
• No work place discrimination take place
• No child labour takes place
• No slavery
We are continually working to find ways to be more sustainable and are proud to announce the polyester fabric used on our camping chairs is made from recycled plastics.
Our environmental footprint is always at the forefront of what we do. We promise to continue working with our manufacturers to find new ways we can improve and move toward more sustainable practices, and products.
30-Day Money Back Guarantee
We understand buying online can be hard, so we want to give you peace of mind.
We offer our customers a 30 day money back guarantee if our products don’t meet their expectations. Simply contact us via email and we will get back to you as soon as possible to arrange your return.
Inclusions apply.
See your FAQs / T&Cs page for more information prior to ordering.
Quality Tested Products
Our products are designed for the harsh Australian environment. Before we go to production we personally, vigorously test each product for months to ensure its strength, durability, comfort, and over all quality.
On top of testing them on our own camping trips, we quite literally rip at them, throw them, jump on them, and leave our products outside in the elements (for months) to test their durability. We pride ourselves in manufacturing good quality camping gear and if our product isn’t living up to your expectation we want to know about it!
Every bit of feedback we get from our customers is considered and discussed with our product designers and manufacturers so we can continue to do better every time we go to production.
