Shipping Policy
Shipping is based on the weight of your order and starts at $4.95. We offer free shipping on all domestic orders over $349.95
Delivery Time Estimates:
Metro: 3-5 business days
Outside Metro: 10 business days
Rural: up to 28 business days
See Delivery Time Estimates below for more info.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Po Boxes and parcel lockers are not accepted by our courier partners. Only residential or commercial street addresses can be accepted.
We insure all our orders, therefore signature on delivery is required. If you are not available for delivery, in most circumstances a calling card to redeliver your parcel will be left at your postal address.
If you have special circumstance surrounding your delivery, please leave a note on your order during checkout and we will do our best to accommodate your needs. Delivery instructions are limited to 30 characters. We will contact you via phone or email if we are unable to help you with your special circumstances.
Shipment processing time
All orders are usually processed the next business day. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Delivery Time Estimates
For metro areas shipping usually takes 3-5 business days once your order has been collected by our courier.
Outside of metro areas can take up to 10 business days.
WA & NT tend to have longer than usual shipping times. We recommend allowing up to 3 weeks shipping time if you are outside of a metro area, and 4 weeks for rural areas.
Shipping Charges
Shipping charges for your order will be calculated and displayed at checkout.
As our shipping charges are calculated based on weight you will need to add your product to the cart for it to calculate your shipping costs.
We do not offer refunds due to slow delivery times. Covid continues to cause significant shipping delays Australia wide. Please consider the possibility of long delivery times before purchasing with us.
Shipment to P.O. boxes
Our couriers do not accept Po Boxes, Parcel Lockers or Lock Bags as a delivery address. We can only accept residential or commercial addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please check your spam/junk folder if you have not received any communications from us regarding your order prior to contacting us.
Customs, Duties and Taxes
The Boho Camping Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Please save all packaging materials and damaged goods before filing a claim with The Boho Camping Co. Photographs or videos, will be required to process your claim. Some of our courier partners can take up to 30 days to process a “damaged or lost in transit claim”.
International Shipping Policy
For international shipping quotes please contact us. We do not ship to Canada or the USA.
Please check any local, state or federal taxes that may be imposed in your country before ordering with us.
